Register - Frequently Asked Questions
This page answers the most common questions you might have about registering "The Journey II". If you do not find an answer to your question, please contact us!
- Do I need to register the version for Symbian Touch devices as well?
- I have not received the email with login details to the registration manager.
- I have lost my activation code. How to retrieve it again?
- I have lost the login to the registration manager.
- Is the activation code specific to one phone?
- I have switched to a new mobile phone. Is it possible to get a new activation code for free?
- Is the demo the same as the full version?
- If the demo works on my phone, will I have problems with the full version?
- Do I get my money back if the game does not work on my mobile phone?
- Are updates free?
- Where can I get support?
Below are the answers to the questions:
No. Registration is only necessary for older Series 60 and UIQ devices. For current Symbian Touch devices, please go to the Ovi / Nokia Store to purchase the full version. If you purchase the full version from the store, you will not have to register anymore.
Once your purchase is completed, you will automatically get an email to your PayPal email address containing the login details to our registration manager. In case the email did not get through or was blocked by spam filters, please contact us and we will will help you as fast as possible!
Login to our registration manager and click on the game that you have purchased. The manager will show your activation code.
Please contact us from the email address that you have used to purchase the game.
The mobile phones do not have proper copy protection mechanisms. Because of that nearly all games and applications use the IMEI-number which is unique to a phone to register. Therefore, you will only be able to use the activation code for one phone.
That's no problem, by purchasing the game you have shown that you trust us, so we trust you as well. Simply send us your old and new IMEI plus your previous activation code, and we will send you the code for your new mobile phone for free.
The demo version of the game is the same as the full version. If you play an unregistered version, you can only visit the first few areas in the course of the story. When you enter the activation code, this lock is disabled and you can play through the full game.
No, if the unregistered version works on your mobile phone, the registered version will work as well. Therefore, you are highly recommended to try the demo version before buying the game.
Please try the demo version on your phone before buying the activation code. It's not possible that the unregistered version worked and the registered version does not work anymore, therefore you are responsible to make sure that the free demo version will work on your phone before buying the full version. We can not check if you really have not played through the game already, therefore we can not refund the money in this case.
If there are technical or gameplay problems with the game and we release an update, your activation code will of course also work fine with the new version.
First, please take a look at the Game-FAQ page and the support page. If you don't find an answer there, contact us for free at [email protected]. We will also gladly help you when you're stuck in the game.